Shipping policy

Shipping Policy

Free shipping
All orders ship for free to addresses in the United States. There is no minimum order amount.

Processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email when your order is placed and another email with your tracking number once it ships.

Delivery time
Once shipped, orders are delivered within 4-8 business days, depending on your location. Delivery times are estimates and may be slightly longer during peak holiday season. If you need your lights before a specific date, we recommend ordering early.

Tracking
Every order includes a tracking number. Tracking information may take 24-48 hours to update after you receive your shipping email.

Customs and import duties
All prices include import duties. You will not be asked to pay any additional fees at delivery.

Shipping address
Please double-check your shipping address before completing your order. If you notice a mistake, contact us within 12 hours of placing your order at infomerrypix@gmail.com and we will update it if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages
If your package has not arrived within 15 business days of shipping, or the tracking shows it as delivered but you have not received it, please contact us at infomerrypix@gmail.com. We will work with the carrier to locate it and, if it cannot be found, we will send a replacement or issue a full refund.

Damaged items
If your order arrives damaged, please contact us within 7 days of delivery with a photo or short video and your order number, and we will send a replacement or a full refund at no cost to you.

Where we ship
We currently ship to the United States only.

Questions
For any question about your order, contact us at infomerrypix@gmail.com.