Refund policy

Refund Policy

We offer a 90-day money-back guarantee. You have 90 days from the day you receive your order to request a return and a full refund, no questions asked.

To be eligible for a return, the item must be in good condition, with all its parts (curtain light, controller and remote), and ideally in its original packaging. You will also need your order number or proof of purchase.

To start a return, contact us at infomerrypix@gmail.com with your order number. Please do not send anything back before contacting us: we will reply with the return instructions and the address to send the package to. Items sent back without first requesting a return cannot be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. Send us a photo or short video of the issue and we will make it right with a replacement or a full refund, at no cost to you.

Exchanges
If you want a different size (6.6 ft or 9.9 ft), the fastest way is to return the item you have and, once the return is accepted, place a new order for the size you want.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may need some extra time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at infomerrypix@gmail.com.